Introduction

HSF Kramer is committed to ensuring continuity of service for our clients and maintaining Business Resilience across our global offices. In line with regulatory expectations and industry best practices, we maintain a Business Continuity & Resilience (BC&R) Policy and Framework, both subject to regular internal and external review. The Policy sets mandatory requirements, while the Framework provides practical guidance and governance for embedding Business Continuity, Incident Response, and resilience principles into our culture. We are actively moving towards a broader Operational Resilience model, which will enhance our ability to anticipate and adapt to systemic risks.

Core Components

Business Continuity:

Minimises the risk and impact of disruptions to critical business activities through readiness and response plans.

Scenarios include:

  • Loss of premises
  • Loss of critical technology
  • Loss of key third-party services
  • Unavailability of staff

Incident Response:

Provides structured protocols for rapid decision-making, escalation, and communication during incidents. Our Local and Global Response Teams (LRT/GRT) and our Core Cyber Response Teams (CCRT) are trained to execute playbooks that align with regulatory and client expectations.

Operational Resilience:

We are transitioning towards Operational Resilience, which goes beyond traditional Business Continuity by addressing systemic risks such as cyber threats, geopolitical events, and supply chain vulnerabilities. This evolution ensures we can maintain client service and regulatory compliance under severe conditions.

Key Features

  • Formal BC&R Policy: Defines principles, roles, and responsibilities for resilience across the organisation.
  • Dedicated BC&R Team: Global professionals responsible for preparedness and resilience across all regions.
  • Governance: Defined global, regional, and business-aligned governance bodies with executive oversight.
  • Training & Awareness: Regular programs for staff with BC&R responsibilities.
  • Risk & Impact Assessments: Comprehensive reviews of locations, processes, and third-party dependencies.
  • Testing & Exercising: Regular validation of continuity and incident response plans, systems, and recovery capabilities.
  • Global Recovery Solutions: Remote working capabilities, geographic work transfer options, contingency workarounds for system outages.
  • Crisis Communication Protocols: Clear strategies for internal and external stakeholders.
  • Continuous Improvement: Ongoing monitoring and adaptation to regulatory changes and client needs.

Our Commitment

At HSF Kramer, resilience is more than a safeguard—it’s a strategic advantage. Our BC&R program is designed to deliver measurable outcomes: uninterrupted client service, rapid recovery from disruptions, and compliance with evolving global standards. We continuously invest in innovation, leveraging advanced risk management to anticipate emerging threats. By embedding resilience into every layer of our operations, we empower our people, protect our clients, and position the firm to thrive in an increasingly complex world. Our Policy ensures resilience is not optional but a mandated standard across all operations, and our transition towards Operational Resilience reflects our commitment to future-proofing our services.