Since our last podcast in July 2025, which covered the key features of the UK's enhanced consumer protection regime introduced under the Digital Markets, Competition and Consumers Act, there have been significant developments including a number of investigations and final infringement decisions under the new regime, new guidance on green claims across the supply chain, guidance on the use of AI agents, and the Government's response to the consultation on implementing the new subscription contracts regime.
Our latest podcast focuses on the CMA's first investigations into online pricing practices, pressure selling and fake or misleading consumer reviews. At the time of recording the CMA had completed three of its investigations, adopting infringement decisions with penalties and imposing consumer redress measures. The CMA has also issued advisory letters to over a hundred businesses, putting them on notice of the need to review their practices. In this podcast we take a closer look at the CMA's areas of focus and the lessons learned based on these first investigations.
Our next podcast in the series will focus on the most recent guidance adopted by the CMA and what this means for businesses. We will also keep you updated on any further CMA investigations and the outcome of its ongoing investigations.
If you would like to discuss any of the issues raised in the context of your own business, please do not hesitate to get in touch with a member of our team.
Key contacts
Susan Black
Partner, Head of Consumer Sector, London
Kristien Geeurickx
Knowledge Counsel, London
Phoebe Hirst
Senior Associate, London
Disclaimer
The articles published on this website, current at the dates of publication set out above, are for reference purposes only. They do not constitute legal advice and should not be relied upon as such. Specific legal advice about your specific circumstances should always be sought separately before taking any action.