Partnering with Legora as our firmwide general purpose AI platform
This is another milestone in more than 15 years of pioneering and embracing legal tech
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Digital adaption is presenting businesses with efficiencies and opportunities at pace – Herbert Smith Freehills Kramer is no different.
Continuing to support our clients with this rapid change, we created a team of the best analytical legal minds backed by investments in cutting-edge tools and technologists in our multi-strand Digital Legal Delivery group.
Delivering a holistic response to clients, our problem solvers support businesses needing invention and fresh thinking from their legal advisers alongside the technical excellence you expect from a leading global law firm.
Leveraging experience to map the intersections where people and tech deliver results, our group supports businesses undergoing their own digitisation projects and those who seek freedom from the manual and inefficient processes of traditional legal services delivery.
Experienced at delivering large and complex legal services, we are recognised for our work in the delivery of data-intensive mandates.
Imagining possibilities, our Digital Legal Delivery group is implementing the best solutions today, while experimenting with emerging tools to understand their practical applications for tomorrow.
Evolving through design thinking, legal project management, advisory and new law frameworks, generative AI came as no surprise to HSF Kramer’s digital team, neither will the next big digital transformation.
Experience
Multinational telecommunications company
Providing a managed legal service for a multinational telecommunications company in relation to consumer claims, including defending claims up to trial. The claims included litigated cases allocated to the multi-track. As a result of our involvement, our client’s inhouse legal and complaints team had more time to focus on the strategic matters which required their attention
Large financial institution
Our Legal Operations Advisory team advised a large financial institution to re-imagine their legal function and supported their transformation. This project involved a large data gathering exercise to capture and analyse current state activity, technology usage and key opportunities for change so that the client could move closer to their future-state aspirations
Financial services client
Implementing and managing a redress project, mandated by the regulator, on behalf of a financial services client. Digital's lawyers assessed complex claims comprising up to 52 categories of loss, including consequential losses, with claim values up to £39 million
Related insights
Our AI and digitalisation journey
We have a long and proud tradition of using technology and digital products in the delivery of legal services to our clients
Learn more
Awards and Accolades
The Australian Financial Review’s Most Innovative Companies 2024
Professional Services category
Band 1: Law Firm LPO (Global Wide), Chambers NewLaw Guide 2024
"HSF Kramer Digital Legal Delivery is incredibly responsive and provides excellent client service throughout. It makes us feel like the most important client." Law Firm LPO (Global Wide), Chambers NewLaw Guide 2024
Band 1: Litigation Services (Global-wide), Chambers NewLaw Guide 2024
"I'm very satisfied with HSF Kramer; they're exceptionally bright lawyers who know their stuff inside and out. It's a really good client relationship - everything gets done quickly and to your satisfaction." Litigation Services (Global-wide), Chambers NewLaw Guide 2024
Band 1: Legal Transformation Consulting (Global-wide), Chambers NewLaw Guide 2024
“The Legal Operations team at HSF Kramer are one of the best in the business. They can provide the full range of legal operations capabilities required for their clients to deliver.” Legal Transformation Consulting (Global-wide), Chambers NewLaw Guide 2024
Band 2: Contract Lifecycle Management (Global-wide), Chambers NewLaw Guide 2024
"HSF Kramer have a well resourced team of extremely adept lawyers ready to support any manner of complex and thorny matters. We have only encountered very able and pragmatic lawyers throughout the HSF Kramer team." Contract Lifecycle Management (Global-wide), Chambers NewLaw Guide 2024
Band 2: Alternative Legal Service Providers (Asia-Pacific Region), Chambers NewLaw Guide 2024
“HSF Kramer's commercial awareness is very strong.” Alternative Legal Service Providers (Asia-Pacific Region), Chambers NewLaw Guide 2024
Band 3: Flexible Legal Staffing (Global-wide) , Chambers NewLaw Guide 2024
Key contacts
Lisa McLaughlin
Managing Partner, Digital Legal Delivery, Belfast
Lyn Harris
Managing Partner, Belfast office, Belfast
Emily Coghlan
Partner, Melbourne
Lucy Yao
Partner, Kewei, Mainland China and Shanghai
Hannah O'Grady
Director, AI Acceleration, UK and EMEA, London
Alexander Amato-Cravero
Director, Digital Legal Delivery, London
Susannah Wilkinson
Director, AI Acceleration, Asia and Australia, Brisbane