Our AI and digitalisation journey

We have a long and proud tradition of using technology and digital products in the delivery of legal services to our clients

Who we are

We recognise the transformative potential of technology to foster innovation and enhance productivity, and improve efficiency and quality of service to our clients.

We are committed to delivering exceptional legal services by embracing technology and innovation while upholding the quality and commerciality we are known for.

We are also alive to the challenges and risks presented by AI (including GenAI), and we constantly review these - as well as the opportunities.

Our approach:

Helping clients understand GenAI developments, risks and opportunities, including through experimentation and advice on emerging technologies

Upskilling our people and clients to better understand GenAI capabilities, identify use cases and increase adoption

Partnering with technology vendors to enhance our existing legal technology stack and piloting the latest GenAI tools

Our firm has long pushed the boundaries of what is possible in legal service delivery, and we achieve this by investing in the best people alongside the latest technology. With the arrival of GenAI and the global pace of change never faster, we are determined to remain at the front of the pack."

Justin D'Agostino
Global CEO

Legora is key to our AI strategy – delivering the depth, user experience, and collaborative capabilities we need to support clients globally."

Ilona Logvinova
Chief AI Officer

Ultimately, generative AI is another tool in the armoury of efficiency and automation; it’s about reimagining more effective workflows that embody trust and reliability."

Susannah Wilkinson
Director, AI Acceleration, Asia and Australia

Gen AI Strategy and Policy

Our approach to responsible innovation and the deployment of AI

We recognise the transformative potential of technology to foster innovation and enhance productivity, and improve efficiency and quality of service to our clients. We are committed to delivering exceptional legal services by embracing technology and innovation while upholding the quality and commerciality we are known for. We are also alive to the challenges and risks presented by AI (including GenAI), and we regularly review these - as well as the opportunities.

At the heart of our Gen AI strategy and policy, and our vendor and tool onboarding, are data security, privacy, capability, and performance oversight. Central to our responsible use of AI are AI literacy and AI tool training. Our focus is on the safe and responsible use of AI. As part of our onboarding process, we ensure that third-party vendor AI tools that we onboard for use on legal matters will not use client data to train models.

The firm has a dedicated GenAI Responsible Use Policy which provides clear guardrails for our employees around the use of our AI tools, and which restricts use of client confidential information in public generative AI tools. This is supported by AI training as part of our AI literacy compliance programme, incorporating training on our GenAI Responsible Use Policy. We maintain oversight of access to public generative AI tools and regularly review internal practices to ensure responsible use. We take responsibility for the work we supply to clients and how it is produced.

Read About our AI Charter here

Read about AI and Data Security at HSF Kramer